Frequently Asked Questions
How long does shipping take? Orders are processed within 1–3 business days and typically arrive within 7–14 business days. You'll receive a tracking number by email once your order ships.
Is shipping really free? Yes! We offer free shipping on all orders — no minimum order required.
Which countries do you ship to? We currently ship to Europe and the United States. If your country isn't available at checkout, contact us at hello@novavibestore.store.
What is your return policy? We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us within 30 days for a return or replacement.
How do I use my discount code? Enter your code (WELCOME10 for 10% off your first order) in the discount box at checkout and click "Apply."
Can I track my order? Yes! Once your order ships, you'll receive an email with a tracking number. You can track your package directly from that link.
Are the products in stock? Yes, all products listed on our store are in stock and ready to ship. If an item becomes unavailable, we'll notify you immediately.
How can I contact you? Email us at hello@novavibestore.store — we typically respond within 24 hours.